Frequently Asked Questions

Flowers

I like one of your products but I want it in a different colour, what should I do?


It's great that you like our product! If you do not see the colour choice that you want on our online florist please call us on 01732 361 555 and we can discuss the colour available you want for your product. You will then be able to place your order over the phone and arrange collection from our Tonbridge shop at 9 York Parade, Tonbridge, Kent TN10 3NP or for local delivery to Tonbridge, Hildenborough, Hadlow, Southborough, Tunbridge Wells and Plaxtol.




I don't see a product that has everything I want in it.


If you have a sepcific bouquet in mind that you don't see on our website, you can place your order over the phone on 01732 361 555 and let us know the specific flowers you want included in your flowers arrangement. You will then be able to place your order over the phone and arrange collection from our Tonbridge shop at 9 York Parade, Tonbridge, Kent TN10 3NP or for local delivery to Tonbridge, Hildenborough, Hadlow, Southborough, Tunbridge Wells and Plaxtol.




How fresh are the flowers in my order?


Here at Arranged Flowers, we receive daily deliveries of flowers to ensure we send you the freshest flower arrangements and bouquets we can to ensure the longest life and 7 days guaranteed.




There are roses in my order, how do I best care for them?


A top tip for caring for roses and keeping them looking fresh is to cut the stems by approximately 1cm after 4 days.





Delivery/Collection

What time will my delivery arrive?


Deliveries are made daily, exlcuding Sundays, and on the date specified when you placed your order. Due to the volume of orders we receive, we cannot give you a specified time slot. If on the day of your delivery you or your recipient are not in we will leave a delivery card and either return your order to the shop or leave with a neighbour, you/the recipient can call us on 01732 361 555 to arrange re-delivery or collection from our Tonbridge shop at 9 York Parade, Tonbridge, Kent TN10 3NP.




When should I collect my order?


Please allow a minimum of three hours after receiving your order confirmation to collect your order from the shop. When collecting your order you need to show proof of your order confirmation, this can be shown on your phone or printed out. If you are unsure if your order is ready call us on 01732 361 555 and we will let you know if your floral arrangement is ready for collection. All collections are to be made from 9 York Parade, Tonbridge, Kent TN10 3NP.




Can I order two products for different delivery addresses?


When ordering products please be aware that you can only apply one recipient address for each order. If you would like to send multiple products to multiple recipients then you will need to create a seperate order for each as this will account for delivery charges. Deliveries can be made to Tonbridge, Hadlow, Hildenborough, Southborough, Tunbridge Wells and Plaxtol.




I missed my delivery!


If you have missed your delivery then you can call us 01732 361 555 during business hours to re-arrange your delivery. We can deliver your order again on the same day or the following day, after this it is your responsibility to collect your order from the shop. Please note that orders collected a few days after the specified delivery date will not last as long and are unlikely to still be in bud.




Can I have a product delivered on Sunday?


Arranged Flowers is shut on Sundays so no deliveries or collection can be made. We are open six days a week between 9AM and 1PM to accept orders for deliveries and collections. Collections can be made from 9 York Parade, Tunbridge Wells, Kent TN10 3NP. Local deliveries are made to Tonbridge, Hadlow, Hildenborough, Southborough, Tunbridge Wells and Plaxtol.




What time are you open for flower collections?


Arranged Flowers is open on Tuesday, Wednesday and Friday 9 am until 2 pm. On Saturdays, Arranged Flowers is opemn from 9 am and 11am. Collections can be made from our Tonbridge florist at 9 York Parade, Tonbridge TN10 3NP.




What local areas do you deliver flowers to?


Arranged Flowers delivers fresh flower bouquets, plants and all other products to the following local areas: Tonbridge TN9 and TN10 Tunbridge Wells TN1, TN2 and TN4 Southborough TN3 Hadlow TN11 Hildenborough TN11 Sevenoaks TN13 Plaxtol TN15





Funerals

Where to you deliver funeral flowers to?


Arranged Flowers offers delivery to funeral directors, residential addresses and your home within these local areas; Tonbridge, Tunbridge Wells, Hildenborough, Hadlow, Southborough and Plaxtol. To discuss other delivery arrangements or funerals taking place further away, please get in touch via email, info@arrangeflowers.co.uk or call us on 01732 361 555.




I can't decide which funeral tribute is right, can you help?


Absolutely, choosing funeral flowers is a very sad time that's filled with strong emotions which can make it extremely difficult to choose how you would like to symbolise your relationship with a loved one. Here at Arranged Flowers, we offer a free consulation to discuss options to not only suit your budget, but to also crerate the perfect flower tribute for you and your recently lost loved one. To arrange a consultation or discuss bespoke arrangements, please email info@arrangedflowers.co.uk




I want to order Funeral Tribute Letters, how many can I have?


We offer a maximum of seven letters for funeral tributes this is because the oasis and the stand cannot support the weight of more letters. If you require more than seven letters you will have to use two halves e.g. 2 x 4 letters, if you would like to enquire about this please call us on 01732 361 555 and we will do our best to help. Funeral flowers are available for collection from our Tonbridge shop which is located at 9 York Parade, Tonbridge, Kent TN10 3NP. We also offer delivery to local residential addresses and funeral directors. Our delivery service includes Tonbridge, Hadlow, Hildenborough, Southborough, Tunbridge Wells and Plaxtol.





Weddings

What wedding flower colours can't I choose?


Selecting a colour theme is one of the hardest aspect of planning a wedding, at Arranged Flowers we understand, and are heavily experienced in helping to-be married couple choose the perfecg colour palette for their wedding. Arranged Flowers offers a free consultation from intial colour theme discussion right down to the final stem placement. Find out more about our wedding flower service, here.




How far in advance do I have to tell you my wedding date?


Ideally, Arranged Flowers would six weeks notice to plan and create a wedding's florial arrangements; including bridal, bridemaids, flower girl bouquet, groomsman, best man, usher buttonholes and maybe some confetti petals? The wedding flower list for Kent weddings can be as elegantly minimalistic or as lucuriously flamboiant as suits you as a couple. You can check our availability for your date on our weddings page here.




Do you need to liaise with the wedding venue?


If you are ordering wedding reception flowers from us, you will need to provide us with information about your wedding venue and what decor is permitted so we can best help you to decide which arrangements will look best in your chosen venue and keep in line with the settings rules. To book your conulation with one of the Arranged Flowers florists, visit our 'Contact Us' page.




My bridesmaides are at a different location to me, how much is the delivery cost?


Flower delivery to the bride to be is free from Arranged Flowers. If your bridesmaids are near, we may be able to offer a discounted delivery service to them, this will be agreedc during your consulations on a case by case basis. If bridemsaids are far away from the bride, we will either charge by the mile for delivery or can deliver the flowers ot the ceremony venue. Our team will explain all options to you and aloow you to choose the delivery option that best suits you and your wedding budget. To find out more about our Kent wedding service, visit our Weddings page.





COVID

How is Arranged Flowers operating in lockdown as a Tonbridge florist?


You can still order floral arrangements and flowers for all occasions online from our website, arrangedflowers.co.uk which are available for non-contact delivery and collection.
We're also offering a click and collect and call and collect service from our shop in Tonbridge, Kent. Please place your order online or call 01732 361 555 to place an order and arrange a collection time from our Tonbridge shop; address Arranged Flowers, 9 York Parade, Tonbridge, Kent TN10 3NP.
All our staff will adhere to social distancing and be wearing PPE for both yours and our protection. Keep up to date on our services throughout lockdown on our social media accounts Facebook or Instagram.





Plants

Are your plants safe for homes with pets?


Most of our plants are safe for pets however, some are toxic and shouldn't be bought into homes with pets. To make this easy for you, our plant collection has a 'Safe for Pets' sub section so you can know your furry friends will be happy and healthy. Click here to see the 'Safe for Pets' Plant collection.




What will be plant be delivered in?


All our plants are planted into soil and either a ceramic pot or basket and then delivered to the recipeints address so they are ready to be proudly placed and admired.





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If you have any other questions about Arranged Flowers, our fresh flowers, flower delivery service or our flower arrangements, you can get in touch with our team on any of the below:

Fill out our contact form 

Call us on 01732 361 555 

Send us a message on Facebook or Instagram